247 lines
12 KiB
Go
247 lines
12 KiB
Go
package model
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import (
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"time"
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"gorm.io/gorm"
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)
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type Tenant struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Name string `gorm:"size:100;not null;uniqueIndex" json:"name"`
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PlanID *uint `json:"plan_id"`
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SeatCount int `gorm:"default:2" json:"seat_count"`
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ExpireAt time.Time `json:"expire_at"`
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Status string `gorm:"size:20;default:normal" json:"status"`
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ContactName string `gorm:"size:30" json:"contact_name"`
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ContactPhone string `gorm:"size:20" json:"contact_phone"`
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ContactEmail string `gorm:"size:100" json:"contact_email"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"-"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type User struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Role string `gorm:"size:20;default:agent" json:"role"`
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Username string `gorm:"size:50;not null;uniqueIndex" json:"username"`
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PasswordHash string `gorm:"size:255;not null" json:"-"`
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Nickname string `gorm:"size:50" json:"nickname"`
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Status string `gorm:"size:20;default:online" json:"status"`
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LastOnlineAt *time.Time `json:"last_online_at"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Channel struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Type string `gorm:"size:30;not null" json:"type"`
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Name string `gorm:"size:50" json:"name"`
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Status string `gorm:"size:20;default:enabled" json:"status"`
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Config string `gorm:"type:text" json:"config"`
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ScriptCode string `gorm:"size:500" json:"script_code"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Customer struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Name string `gorm:"size:50;not null" json:"name"`
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Phone string `gorm:"size:20" json:"phone"`
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Email string `gorm:"size:100" json:"email"`
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Wechat string `gorm:"size:50" json:"wechat"` // 微信号，默认可空
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QQ string `gorm:"size:20;column:qq" json:"qq"`
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Tags string `gorm:"type:text" json:"tags"`
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Source string `gorm:"size:30" json:"source"`
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Status string `gorm:"size:20;default:online" json:"status"`
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ConversationCount int `gorm:"default:0" json:"conversation_count"`
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SatisfactionSum float64 `gorm:"default:0" json:"-"`
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SatisfactionCount int `gorm:"default:0" json:"-"`
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LastContactAt *time.Time `json:"last_contact_at"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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// CustomerTag 租户级客户标签库，由管理员维护，坐席给客户打标时选择。
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type CustomerTag struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"uniqueIndex:idx_tenant_tag_name;not null" json:"tenant_id"`
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Name string `gorm:"size:30;uniqueIndex:idx_tenant_tag_name;not null" json:"name"`
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Color string `gorm:"size:20" json:"color"` // 预设色键或 #hex
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SortOrder int `gorm:"default:0" json:"sort_order"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Session struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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ChannelID uint `json:"channel_id"`
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CustomerID uint `gorm:"index" json:"customer_id"`
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AgentID *uint `gorm:"index" json:"agent_id"`
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VisitorTokenHash string `gorm:"size:64;index" json:"-"`
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VisitorIP string `gorm:"size:64" json:"visitor_ip"`
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VisitorRegion string `gorm:"size:100" json:"visitor_region"`
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UserAgent string `gorm:"size:500" json:"user_agent"`
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// 落地页 / 当前页（访客浏览轨迹）
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LandingURL string `gorm:"size:1000" json:"landing_url"`
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LandingTitle string `gorm:"size:200" json:"landing_title"`
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Referrer string `gorm:"size:1000" json:"referrer"`
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CurrentURL string `gorm:"size:1000" json:"current_url"`
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CurrentTitle string `gorm:"size:200" json:"current_title"`
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// LastSeenAt 访客最近活跃（心跳/换页），用于在线时长与在线状态
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LastSeenAt *time.Time `json:"last_seen_at"`
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// DraftText 访客输入框未发送草稿（实时监控用，非聊天消息）
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DraftText string `gorm:"type:text" json:"draft_text"`
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DraftUpdatedAt *time.Time `json:"draft_updated_at"`
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LastReadSeq int `gorm:"default:0" json:"last_read_seq"`
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Status string `gorm:"size:20;default:waiting" json:"status"`
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Priority string `gorm:"size:20;default:normal" json:"priority"`
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SatisfactionScore *int `json:"satisfaction_score"`
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SatisfactionText string `gorm:"size:500" json:"satisfaction_text"`
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EndReason string `gorm:"size:50" json:"end_reason"`
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CreatedAt time.Time `json:"created_at"`
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EndedAt *time.Time `json:"ended_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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// CustomerContact 客户联系方式（多条不覆盖，各自独立记录）。
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type CustomerContact struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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CustomerID uint `gorm:"uniqueIndex:idx_cust_contact;not null" json:"customer_id"`
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Kind string `gorm:"size:20;uniqueIndex:idx_cust_contact;not null" json:"kind"` // phone|wechat|email|qq
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Value string `gorm:"size:100;uniqueIndex:idx_cust_contact;not null" json:"value"`
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Source string `gorm:"size:30" json:"source"` // draft|message|leave|agent
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CreatedAt time.Time `json:"created_at"`
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}
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// VisitorPageView 访客在宿主站的页面浏览记录（按会话）。
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type VisitorPageView struct {
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ID uint `gorm:"primaryKey" json:"id"`
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SessionID uint `gorm:"index;not null" json:"session_id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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URL string `gorm:"size:1000;not null" json:"url"`
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Title string `gorm:"size:200" json:"title"`
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EnteredAt time.Time `json:"entered_at"`
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}
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type Message struct {
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ID uint `gorm:"primaryKey" json:"id"`
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SessionID uint `gorm:"not null;uniqueIndex:idx_message_session_seq" json:"session_id"`
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SenderType string `gorm:"size:20;not null" json:"sender_type"`
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SenderID *uint `json:"sender_id"`
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Content string `gorm:"type:text;not null" json:"content"`
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Type string `gorm:"size:20;default:text" json:"type"`
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Seq int `gorm:"not null;uniqueIndex:idx_message_session_seq" json:"seq"`
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SentAt time.Time `json:"sent_at"`
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}
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type SessionEvent struct {
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ID uint `gorm:"primaryKey" json:"id"`
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SessionID uint `gorm:"index;not null" json:"session_id"`
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OperatorID uint `json:"operator_id"`
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Action string `gorm:"size:50;not null" json:"action"`
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Detail string `gorm:"size:500" json:"detail"`
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CreatedAt time.Time `json:"created_at"`
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}
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type Category struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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ParentID *uint `json:"parent_id"`
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Name string `gorm:"size:30;not null" json:"name"`
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}
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type KnowledgeEntry struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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CategoryID uint `json:"category_id"`
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Title string `gorm:"size:100;not null" json:"title"`
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Content string `gorm:"type:text;not null" json:"content"`
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Status string `gorm:"size:20;default:draft" json:"status"`
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UsageCount int `gorm:"default:0" json:"usage_count"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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// QuickReply 团队/个人快捷回复（与知识库独立）。
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// Scope=team 时 OwnerUserID 为空，全租户共享；Scope=personal 时归属 OwnerUserID。
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type QuickReply struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Scope string `gorm:"size:20;index;not null" json:"scope"` // team | personal
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OwnerUserID *uint `gorm:"index" json:"owner_user_id,omitempty"`
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Title string `gorm:"size:100;not null" json:"title"`
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Content string `gorm:"type:text;not null" json:"content"`
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Shortcut string `gorm:"size:32;index" json:"shortcut"` // 输入码，如 nh → /nh
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GroupName string `gorm:"size:50" json:"group_name"`
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Status string `gorm:"size:20;default:draft;index" json:"status"` // draft | published
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SortOrder int `gorm:"default:0" json:"sort_order"`
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UsageCount int `gorm:"default:0" json:"usage_count"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Plan struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Name string `gorm:"size:30;not null" json:"name"`
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PriceMonthly int `json:"price_monthly"`
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Seats int `json:"seats"`
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StorageDays int `json:"storage_days"`
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KBLimit int `json:"kb_limit"`
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Features string `gorm:"type:text" json:"features"`
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Status string `gorm:"size:20;default:active" json:"status"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type OperationLog struct {
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ID uint `gorm:"primaryKey" json:"id"`
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OperatorID uint `json:"operator_id"`
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Action string `gorm:"size:50;not null" json:"action"`
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Detail string `gorm:"size:500" json:"detail"`
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TargetType string `gorm:"size:30" json:"target_type"`
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TargetID *uint `json:"target_id"`
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IP string `gorm:"size:50" json:"ip"`
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CreatedAt time.Time `json:"created_at"`
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}
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type Announcement struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Title string `gorm:"size:100;not null" json:"title"`
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Content string `gorm:"type:text" json:"content"`
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Status string `gorm:"size:20;default:draft" json:"status"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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// TenantSetting 租户级系统设置（欢迎语、工作时间、通知开关、分配策略等）。
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type TenantSetting struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"uniqueIndex;not null" json:"tenant_id"`
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DisplayName string `gorm:"size:100" json:"display_name"`
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AgentNickname string `gorm:"size:50" json:"agent_nickname"`
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Timezone string `gorm:"size:50;default:Asia/Shanghai" json:"timezone"`
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WelcomeMessage string `gorm:"size:500" json:"welcome_message"`
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// WelcomeMessagesJSON 多段欢迎语 JSON：[{type:text|image, content:...}, ...]
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WelcomeMessagesJSON string `gorm:"type:text" json:"welcome_messages_json"`
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OfflinePrompt string `gorm:"size:500" json:"offline_prompt"`
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WorkHoursJSON string `gorm:"type:text" json:"work_hours_json"`
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WorktimePrompt string `gorm:"size:500" json:"worktime_prompt"`
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NotifyNewSession bool `gorm:"default:true" json:"notify_new_session"`
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NotifyOfflineLeave bool `gorm:"default:true" json:"notify_offline_leave"`
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NotifyDailyReport bool `gorm:"default:false" json:"notify_daily_report"`
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// AssignStrategy 自动分配策略：least_load（默认）| round_robin
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AssignStrategy string `gorm:"size:30;default:least_load" json:"assign_strategy"`
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// MaxActivePerAgent 每位坐席最大进行中会话数；0 表示不限制
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MaxActivePerAgent int `gorm:"default:0" json:"max_active_per_agent"`
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// RRLastAgentID 轮询策略的上次分配坐席游标
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RRLastAgentID *uint `json:"-"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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