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feat(claim): 人工履约单领取页只显示「人工处理中，请等待客服」

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未命中 AFFILIATE_DASH_SKU_MAPPING 的抖音单显式回落 manual_dispatch（人工），这类单没有
自动发货通道（无 claim token、无绑定二维码），但卡券 cert_link 仍指向 /h5/<订单号> 领取页；
原页面会让买家「输 UID」，提交后没有任何自动发货动作，属于误导买家。

- 后端 kuaishou-cloud-claim-context.ts：新增 MANUAL_FULFILLMENT_MESSAGE 与
  resolveManualFulfillmentMessage(executorKey)（manual_dispatch → 等待话术，其它执行器空串）；
  三个 payload builder 统一输出 manualFulfillment / manualFulfillmentMessage
- 前端 claim-snapshot.ts：输出 isManualFulfillment / manualFulfillmentMessage，
  progressText 同步显示等待话术
- 前端 ClaimPage.tsx：在「渠道已下线」之后、「输 UID」之前插入人工单卡片（只读 + 刷新状态），
  人工单不会自动轮询（无 expectedUid → 不安排下一次轮询）
- types/claim.ts：补齐两个可选字段；话术只在后端维护一份，前端只做兜底

验证：后端 npm run check（701 单测）与前端 npm run check（格式/lint/类型/143 单测/构建）全绿
This commit is contained in:
yml2213
2026-10-13 13:53:00 +08:00
parent 319e082254
commit e8fbb28cf4
5 changed files with 79 additions and 0 deletions
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apps/backend/src/services/claim/kuaishou-cloud-claim-context.test.ts
+15
View File
@@ -3,10 +3,25 @@ import test from 'node:test'
import {
CLAIM_TERMINAL_STATUSES,
MANUAL_FULFILLMENT_MESSAGE,
resolveClaimProductImageUrl,
resolveManualFulfillmentMessage,
} from './kuaishou-cloud-claim-context.js'
import { TASK_STATUS } from '../../domain/task-status.js'
test('人工履约提示：manual_dispatch 给等待客服话术，自动履约与已下线渠道给空串', () => {
// 人工单（未命中自动发货映射 → 回落 manual_dispatch）：领取页不许再让买家输 UID
assert.equal(resolveManualFulfillmentMessage('manual_dispatch'), MANUAL_FULFILLMENT_MESSAGE)
assert.equal(resolveManualFulfillmentMessage(' manual_dispatch '), MANUAL_FULFILLMENT_MESSAGE)
assert.equal(MANUAL_FULFILLMENT_MESSAGE, '人工处理中，请等待客服')
// 自动发货 / 已下线渠道 / 空值都不算人工履约
assert.equal(resolveManualFulfillmentMessage('affiliate_dash'), '')
assert.equal(resolveManualFulfillmentMessage('kuaishou_feifei'), '')
assert.equal(resolveManualFulfillmentMessage(''), '')
assert.equal(resolveManualFulfillmentMessage(undefined), '')
})
test('CLAIM_TERMINAL_STATUSES 包含 closed 与 expired 状态', () => {
assert.equal(CLAIM_TERMINAL_STATUSES.has(TASK_STATUS.CLOSED), true)
assert.equal(CLAIM_TERMINAL_STATUSES.has(TASK_STATUS.EXPIRED), true)
apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
+24
View File
@@ -15,6 +15,7 @@ import { buildClaimUrl } from './claim-service.js'
import { resolveProductImageUrl } from '../platforms/affiliate-dash/product-image.js'
import { buildClaimIdentityPayload } from './claim-identity.js'
import { normalizeAffiliateDashFlow } from '../fulfillment/affiliate-dash/index.js'
import { isManualDispatchExecutor } from '../fulfillment/executors/types.js'
import type { ClaimTokenRow, OrderItemRow, OrderRow, TaskRow } from '../../types/repository/rows.js'
import type { JsonObject } from '../../types/json.js'
@@ -25,6 +26,20 @@ const RETIRED_CHANNEL_MESSAGE: Record<string, string> = {
kuaishou_ct_assisted: '乐玩履约渠道已下线，本链接仅可查看历史信息，无法继续领取',
}
/** 领取页给人工履约单买家看的话术（人工派单 / 未命中自动发货映射）。 */
export const MANUAL_FULFILLMENT_MESSAGE = '人工处理中，请等待客服'
/**
* 人工履约提示话术：`manual_dispatch` 返回文案，其余执行器返回空串。
*
* 为什么要在领取详情里显式区分：人工单没有自动发货通道（没有 claim token、也不会有
* affiliate_dash 绑定二维码），买家在领取页输 UID 既无用又误导。前端据此隐藏「输 UID」步骤、
* 只显示等待客服的说明；话术只在此处维护一份，前端只做兜底。
*/
export function resolveManualFulfillmentMessage(executorKey: unknown): string {
return isManualDispatchExecutor(executorKey) ? MANUAL_FULFILLMENT_MESSAGE : ''
}
export type ClaimContext = {
claimToken: ClaimTokenRow
task: TaskRow
@@ -290,6 +305,8 @@ function buildAffiliateDashClaimDetailPayload({
flowType: 'affiliate_dash' as const,
channelOffline: false,
channelOfflineMessage: '',
manualFulfillment: false,
manualFulfillmentMessage: '',
claimIdentity,
task: buildClaimTaskPayload(task, claimToken),
order: buildClaimOrderPayload(order),
@@ -372,6 +389,8 @@ function buildRetiredClaimDetailPayload({ claimToken, task, order, orderItem }:
: ('kuaishou_cloud' as const),
channelOffline: true,
channelOfflineMessage: offlineMessage,
manualFulfillment: false,
manualFulfillmentMessage: '',
claimIdentity,
task: buildClaimTaskPayload(task, claimToken),
order: buildClaimOrderPayload(order),
@@ -413,6 +432,7 @@ function buildGenericClaimDetailPayload({ claimToken, task, order, orderItem }:
const context = parseTaskContext(task)
const claimIdentity = buildClaimIdentityPayload(context.claimIdentity)
const productTitle = String(orderItem.sku_name || orderItem.sku_code || '').trim()
const manualFulfillmentMessage = resolveManualFulfillmentMessage(task.executor_key)
return {
tokenStatus: claimToken.status,
@@ -420,6 +440,10 @@ function buildGenericClaimDetailPayload({ claimToken, task, order, orderItem }:
flowType: String(task.executor_key || 'manual_dispatch').trim() || 'manual_dispatch',
channelOffline: false,
channelOfflineMessage: '',
// 人工履约单：买家在本页**无事可做**（没有自动发货通道可用），页面只展示等待话术，
// 不许再让买家输 UID ——否则会误导买家以为提交后就会自动发货。
manualFulfillment: Boolean(manualFulfillmentMessage),
manualFulfillmentMessage,
claimIdentity,
task: buildClaimTaskPayload(task, claimToken),
order: buildClaimOrderPayload(order),
apps/frontend/src/pages/claim/ClaimPage.tsx
+20
View File
@@ -1,4 +1,5 @@
import {
ClockCircleOutlined,
ExclamationCircleOutlined,
LoadingOutlined,
ReloadOutlined,
@@ -301,6 +302,25 @@ export default function ClaimPage() {
<ExclamationCircleOutlined className="claim-large-icon claim-icon-error" />
<p>{snapshot.channelOfflineMessage || '该履约渠道已下线，无法继续领取'}</p>
</Card>
) : snapshot.isManualFulfillment ? (
// 人工履约单（未命中自动发货映射 → manual_dispatch）：没有自动发货通道，
// 买家输 UID 也没人自动发货，这里只如实告知「等客服」，不给任何操作入口。
<Card className="claim-content-card claim-state-card">
<ClockCircleOutlined className="claim-large-icon claim-icon-info" />
<h3 style={{ marginTop: 16 }}>
{snapshot.manualFulfillmentMessage || '人工处理中，请等待客服'}
</h3>
<p style={{ color: '#64748b' }}>
该订单由人工客服处理，本页无需任何操作；处理完成后刷新本页即可查看结果。
</p>
<Button
icon={<ReloadOutlined />}
style={{ marginTop: 16 }}
onClick={() => void loadDetail()}
>
刷新状态
</Button>
</Card>
) : snapshot.currentStep === 1 ? (
<ClaimUidStep
uidInput={uidInput}
apps/frontend/src/pages/claim/claim-snapshot.ts
+13
View File
@@ -21,6 +21,9 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
const hasExpectedUid = Boolean(expectedUid || claimIdentity?.ready)
const channelOffline = Boolean(detail?.channelOffline)
const channelOfflineMessage = String(detail?.channelOfflineMessage || '').trim()
// 人工履约单（manual_dispatch）：买家无需操作，页面只显示等待客服话术
const isManualFulfillment = Boolean(detail?.manualFulfillment)
const manualFulfillmentMessage = String(detail?.manualFulfillmentMessage || '').trim()
const isAffiliateDashFlow = detail?.flowType === 'affiliate_dash'
const affiliateDashExpectedUid = String(
expectedUid || affiliateDash?.expectedGameAccount || affiliateDash?.gameAccount || '',
@@ -67,6 +70,8 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
const progressText = resolveProgressText({
channelOffline,
channelOfflineMessage,
isManualFulfillment,
manualFulfillmentMessage,
affiliateDash,
isAffiliateDashFlow,
hasExpectedUid,
@@ -102,6 +107,8 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
hasExpectedUid,
channelOffline,
channelOfflineMessage,
isManualFulfillment,
manualFulfillmentMessage,
roleName: '',
roleId: '',
isFeifeiFlow: false,
@@ -165,6 +172,8 @@ function resolveCurrentStep(options: {
function resolveProgressText(options: {
channelOffline: boolean
channelOfflineMessage: string
isManualFulfillment: boolean
manualFulfillmentMessage: string
affiliateDash: ClaimAffiliateDashFlowInfo | null
isAffiliateDashFlow: boolean
hasExpectedUid: boolean
@@ -175,6 +184,10 @@ function resolveProgressText(options: {
if (options.channelOffline) {
return options.channelOfflineMessage || '该履约渠道已下线'
}
// 人工履约单：买家不需要填任何信息，直接显示等待客服
if (options.isManualFulfillment) {
return options.manualFulfillmentMessage || '人工处理中，请等待客服'
}
if (!options.hasExpectedUid) {
return '请填写游戏编号'
}
apps/frontend/src/types/claim.ts
+7
View File
@@ -203,6 +203,13 @@ export interface ClaimDetailData {
| (string & {})
channelOffline?: boolean
channelOfflineMessage?: string
/**
* 人工履约单（未命中自动发货映射 → `manual_dispatch`）：买家在领取页**无需也不能操作**，
* 页面只展示 `manualFulfillmentMessage`，不再出现「输 UID」步骤。
*/
manualFulfillment?: boolean
/** 人工履约等待话术（如「人工处理中，请等待客服」）；非人工单为空串 */
manualFulfillmentMessage?: string
claimIdentity: ClaimIdentityInfo | null
task: ClaimTaskInfo
order: ClaimOrderInfo